For the purposes of applicable state and/or international data protection laws, the respective SKIP Trading Entity with whom you have registered is the “controller” of personal information collected through websites, widgets, mobile applications and other platforms (together the “Site”), and is the company to contact if you have questions about the use of your personal information (see the “Contact Us” section below).
Information You Provide to Us
We collect information you provide directly to us. For example, we collect information when you create an SKIP Trading Account, participate in any interactive features of the Services, fill out a form, participate in a contest or promotion, make a purchase, communicate with us via third party social media sites, request customer support, or otherwise communicate with us.
When You Sign Up or Register for an SKIP Trading Account or Services
If you sign up for an SKIP Tading Demo Account or Real Account, we will collect basic information about you including your name, email address. You may provide this information to us directly. We will use the information that we collect about you to:
When You Provide Information to get your Real Account
Once you have created a SKIP Trading Account, we will ask you to provide additional information to allow you to get Real Account with certain functions. We will ask you to provide a copy of an identification document, such as a passport, residency permit, visa or national identity card, a utility bill and such other documents as may be required by us in order to comply with our regulatory obligations and to verify your identity. Further details about the identification process can be found in the relevant SKIP Trading terms and conditions.
Please note that if you choose to provide additional information about yourself to complete your “Profile“, then the information we ask for may include your gender, date of birth, place of birth, addresses, nationality.
It is optional for you to do so but for legal and regulatory reasons you will be unable to proceed to use certain features unless you provide further information.
We will use the information you provide in your Profile to:
You can update your Profile at any time ( if you are not verified/ if you are verified you have to contact us directly in the app section User-Support-HelpDesk) by visiting the “Account” page in the Settings menu when logged into your SKIP Trading Account. You acknowledge that we may rely upon such information and that you are responsible for any damages or losses which may result from any inaccuracies, including without limitation, the inappropriateness of our Services to your Profile. You do not have to complete your Profile and therefore do not have to provide the information; however, if you choose not to, we will be unable to offer SKIP Trading’s full functionality to you.
When You Contact Us
If you contact us by telephone, email, post or use another function offered by SKIP Trading, such as the HelspDesk, we will collect any information about the communication and any additional information that you choose to give us. We will use this information to review, investigate and respond to any comment or question that you may raise. Please note that we record and retain all telephone calls and other communication with us and may use it in our dealings with you, including any dispute resolution or legal proceedings.
Usage and Automatically Collected Information
When you access or use our Services, we automatically collect information about you (the type of information depends on the Site you are using), including:
Information We Collect from Other Sources
We may collect personal information about you from third party entities when we seek to verify your identity as part of our regulatory requirements. This may include, for example, identity verification agencies, credit referencing agencies and similar bodies.
Some of the information we collect from you on installation of the mobile app will be shared by us with vendors and other service providers who are engaged by, or working with, us in connection with operating and analyzing the Services we provide to you.
Unsolicited Information
If you provide us with personal information that we have not requested then we will endeavour to only retain the information that we are entitled or required to hold because of the products and services we provide. However, if this additional information is surplus to our requirements but is provided to us in a manner where it is combined with information that we are either required or entitled to retain then you acknowledge that this unsolicited information may be held by us in the same manner as the balance of your personal information.
Use of Information
We use the information we collect to provide, maintain, and improve the Services, such as to administer, verify and maintain your account, to provide the Services you request and customize your experience with us. We also use the information we collect to:
Sharing of Information
We will not share the personal information we hold about you except in the following circumstances:
Advertising and Analytics Services Provided by Others
We may allow others to provide analytics services and serve advertisements about our products and services on our behalf across the web and in mobile applications. This may involve cookies and other technologies to collect information about your use of the Services. This information may be used by SKIP Tradning to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services, and better understand your online activity in connection with the Services. Please refer to our Cookie Policy for more information about the cookies involved and the process of consenting or refusing cookies.
Your Choices and Rights
You may have certain rights and protections under the law regarding the processing of your personal data. For example, you may also have the right to object to, or request that we restrict, certain processing and in some circumstances to obtain a copy of the personal information in machine readable format. There are limits to such rights where they apply and in certain circumstances we may not be required or able to meet your request, or we may only meet your request in part.
Legal Basis for Processing: For transparency purposes (where relevant under data protection legislation applicable to our processing of your personal information) we process your personal data on the following legal grounds:
Data Subject Requests: You may have the right to access personal data we hold about you and to ask that your personal data be updated, corrected, erased, or transferred. You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, you can contact us through HelpDesk directly. In the APP you may also reach us by email at support@skip-trading.com. If you wish to delete or deactivate your account, please note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
Questions or Complaints: If you are interested in exercising any of these rights (or confirming if they apply to our processing of your personal data), you can log into your account on websites – section Complaint or contact us. Any such request should be submitted in writing to an email support@skip-trading.com. If you have a concern about our processing of personal data that we are not able to resolve, you may have the right to lodge a complaint with the relevant data protection supervisory authority where you reside. As noted above, even where such rights apply, they are subject to limits. This means that, in certain circumstances, we may not be required or able to meet your request, or we may only meet your request in part.
Promotional Communications
You may opt out of receiving promotional emails or text messages from SKIP Trading by following the instructions in those emails or text messages or by visiting the “Notifications” tab in the “Settings” menu on our platform. If you opt out, we may still send you non-promotional emails, such as service messages about your SKIP Trading Account or our ongoing business relationship.
Mobile Push Notifications/Alerts
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
Transfer of Information to Other Countries
When using the Services, your data is processed and stored in the EU and other countries, including the United Kingdom. We and our service providers may transfer your information to, or store or access it in, jurisdictions that may not provide levels of data protection equivalent to your home jurisdiction.
Where we transfer personal data from the EEA or from the UK to countries outside of the EEA or UK which are not recognized as providing adequate data protection, we provide appropriate safeguards in the form of intercompany agreements based on the Standard Contractual Clauses authorized under EU law or UK law (as applicable). For further information, please contact us at support@skip-trading.com.
Retention of Personal Information
We store the information we collect on you for as long as is necessary for the purpose(s) for which we originally collected it, or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations. The period for which we will retain personal information will vary depending on the purposes that it was collected for, as well as the requirements of any applicable law or regulation. For example, if you are invited to use SKIP Trading by another user, we will store the personal information about you provided by such other user for a period of six months in order to send an invitation to you by email.
If you have an SKIP Trading Account, we will store your personal information for as long as you maintain that account, and after you cease holding an account, for as long as we are required to by laws and regulations that are applicable to us.
Security and Integrity of Information
We protect your personal information by using data security technology and using tools such as firewalls and data encryption. We also require that you use a personal username and password every time you access your account online. As set out in the relevant SKIP Trading Entity’s terms and conditions, terms of business and/or terms of use, you must not share your password with anyone else. We recommend that you do not re-use a password previously used by you for other platforms/services. We strongly encourage you to activate Face ID or security code in your account.
We restrict access to personal information at our offices so that only officers and/or employees with a legitimate business purpose can access it.
Minors
SKIP Trading is not available for users under the age of 18 (or the age of legal consent for the jurisdiction the user is located in) (a “Minor“). We do not knowingly collect personal information from or about Minors. If you are a Minor, you should not download or use any of our services nor provide any personal information to us.
If we become aware that a Minor has shared any information with us, we will delete such information. If you have any reason to believe that a Minor has shared any information with us, please contact us at support@skip-trading.com.
Changes to this Privacy Policy
The Policy will be reviewed and updated from time to time to take account of changes to our operations or practices and, further, to make sure it remains appropriate in light of any changes in law, technology and the business environment. Any personal information held will be governed by our most current Policy. Please refer back to the Policy on a regular basis.
Links
The Site may include links to other websites on the internet. We are not responsible for the content of these sites or for any other privacy practices on these internet sites. You should read the terms of use and the privacy statements of any such websites. Our terms of use and our Privacy Policy apply only to information collected by us in accordance with this Policy.
Contact Us
Should you have any questions regarding the Policy, please contact our customer support at support@skip-trading.com and please include your full name, Nickname, and email address which is under your SKIP Trading Account so we are able to handle your query properly. We may require that you provide additional information to verify your identity before allowing you to exercise certain rights outlined above.